Call Centers

Canon

Canon

Canon U.S.A., Inc., a leader in digital imaging solutions, will open a customer support center at 4041 Jefferson Plaza NE in Albuquerque, N.M. This center will provide additional customer service support and technical capabilities for Canon customers. The 33,682-square-foot Albuquerque center will support small office and consumer imaging products, including digital cameras, camcorders, printers, and copiers. The new location will also support Canon’s growing professional printing, cinema, and eCommerce customers. It is anticipated that the support center will create at least 150 call center positions over a three-year period. Hiring is expected to commence in early 2014, with operations anticipated to begin in April 2014. Project Bio Owner:  Jefferson...

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Hewlett Packard

Hewlett Packard

The Hewlett Packard Service Center is located in the Rio Rancho City Centre and houses the company’s New Mexico operations.  The  facility is a 218,000 square foot, three story steel frame structure with EIFS exterior walls and metal panel accents. The challenges of the site topography required the south end first floor to be constructed at a “garden level” while the north end first floor is eight feet above ground. In addition, the 25 acre site is located in a futre city business district which required access roads to be constructed as city streets complete with infrastructure for the future downtown. The streets surrounding the building are directly adjacent to the exterior walls with only a city sidewalk between the curb and the building....

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Santa Fe Natural Tobacco

Santa Fe Natural Tobacco

The new headquarters for the Santa Fe Natural Tobacco Company (SFNTC) is a one story, 52,000SF neo-pueblo structure. It is designed to recall the historic vernacular of Santa Fe as well as incorporating modern trends in architecture. Most importantly, this new facility is multi-functional with all aspects of SFNTC operations centralized in one location. The building features high bay open work spaces, warehouse space for shipping and receiving and executive offices for high level meetings and presentations. The biggest challenge involved trying to make the employees more comfortable in a smoking enfironment. This was accomplished with a state-of-the-art under floor mechanical system utilizing 42,000 SF of raised plenum access flooring as a delivery mechanism....

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Intersections

Intersections

Intersections, Inc. provides security monitoring services for card holders of credit card companies. They also assist individuals who have been victims of identity theft in repairing their credit. This facility was completed in 72 working days. The facility is designed with administrative services and employee training in a centralized area. The call area is designed to provide 225 call stations with a state-of-the-art I.T. server room. The building has full emergency generator back-up and UPS systems. The facility was designed for an additional future expansion of 20,000 SF. The interior provides 12’ clear height ceilings with indirect lighting to provide the optimum work environment.   Project Bio Owner:  Quantum Road LLC Architect:  Dekker/Perich/Sabitini...

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Sprint PCS

Sprint PCS

This regional data/teleservice center for Sprint PCS, provides in-bound customer service for Sprint customers and collection services for the company. This facility operates 24 hours, seven days a week with a total capacity of 550 employees per shift. The facility provides state-of-the-art data/teleservice equipment with a 46,000 SF raised floor and 500 stations. The heart of the facility is the 15,000 SF I.T./data room, which houses the data network and telecommunications system. Additional amenities include an employee fitness center and locker room. Phase II was a 20,000 SF expansion to increase the on-site training capacity and support operations area. The project also included expanding the employee cafeteria and increasing the parking capacity to 775 total...

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Victoria Secret

Victoria Secret

This facility was originally designed for the Intuit Company in the fall of 1994. It was concrete tilt construction with 16’0” clear height and a wood roof structural truss system. The facility was designed in four call center quadroons with the center cross being dedicated for administrative functions, training rooms, telecom support, restrooms and an employee break room. This design allowed for quads to be dedicated to a specific product use. In the fall of 1999, Victoria’s Secret purchased the facility from Intuit and immediately started renovations on the facility. The facility’s main design and floor layout did not undergo any changes. The main entry was redesigned to incorporate the feel and look of the Victoria’s Secret image. The exterior was repainted as...

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