SPRINT PCS

SPRINT PCS

The history between Reid & Associates and Sprint dates back to 1998 when they built the 75,000 square foot PCS Call Center in Rio Rancho, NM.  This was the beginning of an initiative by Sprint PCS to build out multiple call centers in a very short time frame throughout the United States.  Reid & Associates and their team met an extremely aggressive time frame in completion of the call center, approximately 90 days, set the precedent for projects that were to follow, and set the standard to measure other contractors by.  Not only were they able to meet the time frame, but they were extremely cost competitive.  Following that they performed other work for Sprint in New Mexico, including a 15,000 square foot expansion of the call center facility.  They were extremely accommodating to our requests, schedule and demands to ensure the support of our business unit.

John W. Hamilton
Manager, Strategic Portfolio Call Centers
 
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